Updated on November 27, 2020
Keeping Staff and Patients Safe
These are extraordinary times and CAMH is committed to transparency and communication with the community that we serve. We will be providing regular daily updates on the status of people who have tested positive for COVID-19 and actions that we’re taking to keep staff and patients safe.
Like all hospitals, CAMH has extensive and detailed procedures in place for infection prevention and control. These are designed to ensure the health and safety of our staff, the community and those within our care.
CAMH works closely with Toronto Public Health on reporting, surveillance and infection control policies and procedures. Our staff continually monitors and follows the Infection Prevention and Control (IPAC) recommendations from Public Health as they are updated, including screening and use of personal protective equipment. Guidelines for Health Professionals and Institutions are published and updated regularly here.
CURRENT STATUS OF COVID-19 SURVEILLANCE AND INFECTION CONTROL AT CAMH as of November 27, 2020.
Number of patients who have received a positive COVID-19 diagnosis at CAMH: 57
Number of patients with a resolved positive COVID-19 diagnosis at CAMH: 50
Number of patients discharged with COVID-19: 3
Number of patient deaths with COVID-19: 2
Number of staff who have received a positive COVID-19 diagnosis at CAMH: 76
Number of staff with a resolved positive COVID-19 diagnosis at CAMH: 69
Units where a suspected COVID-19 outbreak has occurred: n/a
Units with a confirmed COVID-19 outbreak: Unit 4-5
Units where a confirmed COVID-19 outbreak has been declared over: Unit 2-5, GPUA/ACU, Unit 1-4, Unit 1-5, Unit 2-3, Geriatric Inpatient Unit A; Units 3-5 and 3-1 (forensic)
- Resolved case: A case is deemed “cleared or resolved” 10 days post symptoms onset or 10 days from specimen collection date in asymptomatic COVID-19-positive cases.
- Discharged case: A patient with COVID-19 who is no longer receiving care at CAMH. Each patient discharge scenario is unique and depends on the most appropriate care setting for an individuals’ physical and mental health needs.
- Respiratory Outbreak: When three (3) people, patients and/or staff, develop upper respiratory tract infection symptoms within 48 hours.
- Suspect COVID-19 Outbreak: When one (1) of the (3) three people mentioned above has a positive COVID-19 test result, and the other results are pending.
- Confirmed COVID-19 Outbreak: Two (2) laboratory confirmed cases (in one unit or defined area) of COVID-19.
- Admissions Units: Admissions Units at CAMH are locations where new patients are admitted for up to 14 days to monitor for symptoms of COVID-19 while receiving mental health care. If there is no indication of COVID-19 symptoms, patients who need a longer stay will be transferred to an inpatient unit in one of our clinical programs.
- COVID-19 Isolation Unit: A COVID-19 Isolation Unit at CAMH is a unit where patients who have tested positive for COVID-19 may be transferred to so that they can continue to receive mental health care while receiving care for COVID-19. Patients who have moderate to severe COVID symptoms may require transfer to a general hospital for care.
After a minimum of 14 days from the declaration of the outbreak, unit level outbreaks can be declared over in consultation with Toronto Public Health. TPH posts information about outbreaks here.
Actions in Response to Respiratory Outbreaks
In keeping with standard infection prevention and control procedures in any respiratory outbreak scenario, CAMH has put in place the following procedures:
- Closed confirmed or suspected COVID-19 outbreak units to admissions and transfers (ACU/GPUA on October 26, Unit 2-3 on October 23, Unit 1-5 on October 21, Unit 1-4 on October 18, Unit 3-1 on March 26, Unit 3-5 on April 3 and GAU as of April 5),
- Placed all patients on outbreak units on “contact and droplet precautions” – meaning that all staff are wearing personal protective equipment when interacting with patients
- Enhanced cleaning and disinfection processes at every CAMH building
- Provided patients with supports to stay in their rooms and to ensure physical distancing (for example, meals are provided in patient bedrooms)
CAMH has opened two isolation units to facilitate transfer of patients who test positive for COVID-19, and we have taken a number of additional precautionary measures:
- Visitors were significantly limited as of March 17,
- Only staff supporting essential patient care remain on site,
- All community passes for forensic patients ceased as of March 18 (community passes are a part of a supervised, graduated, community reintegration program),
- Essential staff that remain are being actively screened in all buildings, and must pass screening protocols to enter,
- Staff an all outbreak units are being asked to monitor twice daily for the development of symptoms.
CAMH is deeply grateful to staff and physicians who are working to deliver mental health care to those in need, to our community who supports us in this important work, and to Toronto Public Health for their leadership and partnership in fighting the spread of COVID-19.
CAMH Daily COVID-19 Updates:
- April 5, 2020
- April 6, 2020
- April 7, 2020
- April 8, 2020
- April 9, 2020
- April 10, 2020
- April 11, 2020
- April 12, 2020
- April 13, 2020
- April 14, 2020
- April 15, 2020
- April 16, 2020
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- April 19, 2020
- April 20, 2020
- April 21, 2020
- April 22, 2020
- April 23, 2020
- April 24, 2020
- April 25, 2020
- April 26, 2020
- April 27, 2020
- April 28, 2020
- April 29, 2020
- April 30, 2020
- May 1, 2020
- May 2, 2020
- May 3, 2020
- May 4, 2020
- May 5, 2020
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- May 11, 2020
- May 12, 2020
- May 13, 2020
- May 14, 2020
- May 15, 2020
- May 19, 2020
- May 20, 2020
- May 21, 2020
- May 22, 2020
- May 25, 2020
- May 26, 2020
- May 27, 2020
- May 28, 2020
- May 29, 2020
- June 1, 2020
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- June 5, 2020
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- June 12, 2020
- June 15, 2020
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- June 17, 2020
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- June 19, 2020
- June 25, 2020
- July 2, 2020
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- July 8, 2020
- July 27, 2020
- August 26, 2020
- September 2, 2020
- September 4, 2020
- September 16, 2020
- September 22, 2020
- September 23, 2020
- September 25, 2020
- September 28, 2020
- September 29, 2020
- October 2, 2020
- October 9, 2020
- October 13, 2020
- October 18, 2020
- October 19, 2020
- October 21, 2020
- October 22, 2020
- October 23, 2020
- October 24, 2020
- October 25, 2020
- October 26, 2020
- October 27, 2020
- October 28, 2020
- October 29, 2020
- October 30, 2020
- November 1, 2020
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- November 23, 2020
- November 24, 2020
- November 25, 2020
- November 26, 2020
- November 27, 2020
Additional Precautions to Keep Staff and Patients Safe
Updated Visitors Policy
On Tuesday, June 30, CAMH will allow essential visitors for some patients, including those admitted to our Emergency Department, those who require support to access critical ambulatory services, and those on inpatient units. Visiting hours will be 8 a.m. to 8 p.m. daily.
All visitors must register with the patient’s care team before 2 p.m. one day in advance of their planned visit. In addition, all visitors will be actively screened at entrance points to CAMH buildings, and will be required to strictly adhere to infection prevention and control measures, including self-monitoring for symptoms, performing proper hand hygiene, and donning personal protective equipment (“PPE”) where appropriate, at the direction of CAMH personnel.
Patients admitted to an inpatient unit will only be permitted one visit from their designated visitor each day, with a maximum length of one hour. However, depending on scheduling of other visits and unit acuity, daily visits for every patient may not be possible. In most cases, visitors will be required to remain in the patient’s bedroom, as long as physical distancing can be maintained.
For more information, please call the Family Information and Support Centre telephone line at 416-535-8501 ext. 33472.
Patients, families, staff, and the public can continue to connect with the Family Resource Centre by telephone and email (although they are currently closed to all walk-ins). Contact info: email@example.com or 416-535-8501 ext. 33202.
Package delivery is once again permitted for CAMH patients. Whenever possible, deliveries should be coordinated with the patient’s clinical team in advance. Third-party food deliveries are also now permitted (e.g. via UberEats or restaurant delivery services). Patients are required to work with their clinical teams when placing orders, as COVID-19 restrictions in place require cashless payment methods and delivery to screening stations. For this and other family-related information, please contact the Family Information & Support Centre.
The Family Information and Support Centre telephone line is now active. This line is intended as an information and support resource for CAMH families. It includes a recorded message on CAMH policies at this time and where to find more information on a variety of topics. Callers can also leave a voicemail message with inquiries about services and supports. Please dial 416-535-8501 ext. 33472.
The Family Resource Centre is currently closed to all walk-ins. Staff continue to respond to call and emails. Patients and families, staff and the public can continue to connect with the Centre at firstname.lastname@example.org or 416-535-8501 ext. 33202.
Due to COVID 19 all-volunteer programs are temporarily suspended. We are not accepting and/or processing new volunteer applications until volunteer operations resume. Thank you for your patience and understanding.
Active screening protocols are in place for all people entering CAMH. Symptom-based screening will be performed for presence of:
- Shortness of breath
- And/or fever
Anybody presenting with the above symptoms will receive further instructions.
Weekday Screening Locations
- Unit 1, Unit 3, 40/50/60 White Squirrel Way – All Screening at Unit 1 Lobby (6:30 am to 8:00 pm)
- 100 Stokes Street (Bell Gateway Building) and 101 Stokes Street (Doctors’ Association Building) - All screening for both buildings will occur at 100 Stokes Lobby (8:00 am to 5:00 pm – after 5:00 pm, please use an alternative open screening centre.)
- Crisis and Critical Care Building (1051 Queen Street West) - 6:30 am to 8:00 pm
- McCain Complex Care & Recovery Building (1025 Queen Street West) - 6:30 am to 8:00 pm
- The Screening Centre at Unit 4 has been closed as of Thursday, November 26. Staff members and patients who need to access Unit 2 or 4 are required to screen and receive a new mask at one of the Screening Centres at either Unit 1, the Bell Gateway Building, McCain Complex Care & Recovery Building or the Crisis & Critical Care Building and then proceed to Unit 4.
College and Ursula Franklin Street
- 250 College – Main Entrance of 250 College Street (6:30 am to 8:00 pm)
- 33 Ursula Franklin Street and 252 College – All screening at Main Entrance of 250 College Street (6:30 am to 8:00 pm)
- The Screening Centre for the Gerard Sheff & Shanitha Kachan Emergency Department has relocated to the ED entrance in the Crisis & Critical Care Building as of November 26 to coincide with the ED relocation from College Street to Queen Street.
- The Screening Centre at 250 College Street will continue to operate until further notice.
- 1451 Queen Street West (Downtown West Clinic) – All screening at Main Entrance (8:30 am to 4:30 pm)
- 393 King Street East (Downtown East Clinic) – All screening at Main Entrance (8:30 am to 4:30 pm)
Weekend Screening Locations
There will be active screening locations at the Queen Street site.
- Lobby of Unit 1: open 6:30 am to 8:00 pm
Please continue to check this page or the @CAMHnews Twitter account for updates for patients and families of CAMH.