If you are in an emergency, in crisis or need someone to talk to, there is help.
View Crisis ResoucesTelemental Health offers real-time client care via secure videoconferencing.
Adults 18 years of age or older who are seeking assessment or consultation in general psychiatry via videoconference.
If clients meet the criteria, a referral must be sent on a CAMH referral form, including telepsychiatry referral cover sheet.
Inclusion Criteria
Exclusion Criteria
Telepsychiatry, one of the services in the Telemental Health program, is a modality of care that delivers real-time client care via secure videoconferencing. This innovative and effective mode of health services delivery bridges geographical disparities and improves access to psychiatric care. Consultations typically take place in health care facilities including hospitals, primary care clinics, and community-based mental health facilities; they utilize a secure telecommunications connection through the Ontario Telemedicine Network (OTN).
The CAMH Telepsychiatry Service provides consultation and assessment for general psychiatry, whereby clients are placed on a waitlist to be assessed by the first available psychiatrist. CAMH Telepsychiatry has also partnered directly with Family Health Teams to provide both direct and indirect client care, as well as with Keewaytinook Okimakanak Telemedicine (KOTM) to provide care to clients in numerous First Nations communities in Ontario.
Clients must be notified that the consultation will take place via videoconference. Our Telepsychiatry Service is NOT a crisis service. Clients who are experiencing a mental health crisis should go to their nearest emergency department.
Ongoing treatment or therapy is not currently offered through the Telemental Health program.
CAMH is a teaching hospital committed to research in the field of mental health and addictions. As part of our ongoing efforts to improve client care and program development, CAMH Telepsychiatry may invite clients to participate in research and quality improvement initiatives.
For additional information about our Telepsychiatry Service, please click here.
1. Patient Information Sheet for Individual Video Appointments
2. Patient Information Sheet for Video Groups (also refer to Webex Resources below for virtual groups)
3. GuestLink Client/Patient Information
4. Cisco Webex Meetings - User Guide for Clinical Virtual Visits (CAMH external)
5. Downloading Webex Application – Computer
6. Downloading Webex Application - Mobile Device
7. Using Webex for your Appointment (with Email invite)
8. Using Webex for your Appointment (without Email invite)
9. User Guide for Webex Remotely
10. Using Webex Personal Room for Virtual Groups
11. Webex Checklist for Virtual Groups
Video: How to download the Webex mobile application
This toolkit is a temporary set of procedural guidelines and resources developed in response to immediate COVID-19 service needs. It is intended to support CAMH clinicians and staff in the delivery of care via virtual means.
A new TeleMental Health Policy has been developed to train physicians and clinicians on how to use TeleMental Health at CAMH. Physicians and clinicians are encouraged to review the policy to support their use of virtual visits. The CAMPUS training module reinforces the material included in the policy.
1. TeleMental Health Policy + Amendment
The Virtual Visits Guidelines provide instructions to be followed when sending a video link to a patient, patient group, or other health care providers via the CAMH approved platforms Webex or OTN-PCVC (Ontario Telemedicine Network - Personal Computer Videoconferencing). The Clinician Checklists and Patient Information Sheets are quick references guides based on the more detailed guidelines document.
3. CAMH Guidelines for Virtual Clinical Visits
4. Clinician Checklist for Individual Video Visits
5. Clinician Checklist for Video Groups*
6. Patient Information Sheet for Individual Video Appointments
7. Patient Information Sheet for Video Groups*
8. Guidance for Conducting Assessments and Interventions via Telephone
* Also refer to Webex Resources for virtual groups (NEED to link)
As part of our role-out of TeleMental Health at CAMH, the TeleMental Health team has created video content from our virtual “drop-in” training and registration sessions. The goal of the Training Video is to outline the process involved to onboard physicians, allied health care professionals, and clinical schedulers to Ontario Telemedicine Network (OTN) and Webex platforms and schedule appointments. The step-by-step video on how to schedule virtual visits is a collaborative effort by the TeleMental Health, EPMO and Clinical Informatics designed to meet the needs of CAMH staff documenting in I-CARE.
Information contained in these videos will help you to:
The videos are also provided via PowerPoint:
9. OTN Registration and Scheduling for Physician & Allied HCP
10. OTN Registration & Scheduling for Clinical Schedulers
11. Webex Meetings Registration & Scheduling
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*Please check the following sites directly for the most up-to-date info
IMPORTANT: [Effective March 18] Temporary policy amendment to use Webex & OTN for TeleMental Health Activity (Video Visits): Follow-ups and urgent first-time consults only. Clinicians, Clinical Schedulers & Admins are encouraged to register for both platforms for back-up and in case of system failures.
Registration (OTN) (PCVC allows physicians to send a link directly to patients)
In order to accelerate registration for OTN (which can take up to 15 days), please complete the appropriate form below:
Registration (Webex)
To register for a Webex account, please send a request to Jonathon Tunstead.
Resident Drop-In Sessions
Virtual drop-in sessions will be available for residents beginning Friday, July 3, 2020 through Friday, July 10, 2020 daily at 12 noon - lunch hour.
Join by Webex
Meeting number (access code): 161 588 4226
Meeting password: jRWB3Vfp3a2
Join by Phone
Tap to call in from a mobile device (attendees only)
+1-647-484-1598 Canada Toll (Toronto)
+1-647-484-1598 Canada Toll (Toronto)
Global call-in numbers
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