With more than 25 years of experience in academic health care, Ms. MacArthur is a results oriented leader with a deep commitment to quality improvement and team development. With a diverse background in clinical care, health care informatics, privacy, project and operations management, she has demonstrated success across varied portfolios.
Ms. MacArthur most recently held the position of Senior Vice President, Operations & Chief Operating Officer at CAMH. Previously, she held the position of Senior Vice President & Chief Clinical Officer at CAMH and Vice President, Information Management and Performance Improvement and Chief Information Officer and Chief Privacy Officer at CAMH. Prior to her roles at CAMH, she held numerous senior leadership positions at the University Health Network, Toronto. Her current interests include healthcare analytics, quality improvement, and translating evidence-based care into practice. Ms. MacArthur is also deeply committed to mentorship including supporting the development of new health administration students.
At CAMH, Ms. MacArthur realigned the clinical program structure to support more patient-centric care, including establishing a dedicated child & youth program. Ms. MacArthur also led a significant electronic health record system implementation; leading CAMH to rise from the bottom 15% to the top 0,3% of Canadian health care organizations in clinical systems maturity. In 2017, CAMH was acknowledged as the first academic hospital in Canada to attain the highest-ranking HIMSS Stage 7 designation for leveraging its electronic health record to improve quality of care. In recent years, CAMH also became the first and only Canadian hospital to achieve the HIMSS 6 designation in advanced analytics. Ms. MacArthur is a champion of quality improvement program across CAMH. This includes serving as Executive Chair of the Safe & Well program to improve safety and wellness for staff and patients. Ms. MacArthur has also served as executive lead to support a multi-year $1B redevelopment initiative at CAMH and successfully relocated all acute inpatient and emergency services. CAMH. At present, Ms. MacArthur has a strong interest in expanding system and community partnership to enhance the continuum of care for patients.
Ms. MacArthur holds a Bachelor of Psychology (honours) degree from the University of Waterloo, a Masters Certificate in Project Management from the Schulich School of Business at York University and is completing a Master of Science degree in Quality Improvement and Patient Safety at the Institute of Health Policy, Management & Evaluation at the University of Toronto.