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Performance & Accountability Centre for Addiction
and Mental Health

Performance & Accountability

At CAMH, we strive to continually find new and better ways to enhance patient-focused care, increase satisfaction and achieve even better clinical outcomes.

Accreditation Canada 2012: Exemplary Standing


On January 1, 2012, CAMH was Accredited with Exemplary Standing-- the highest level available-- by Accreditation Canada, a not-for-profit, independent organization that conducts an external peer review to assess the quality of health organizations’ services based on standards of excellence.

Mental Health and Addictions Quality Initiative

As part of our commitment to enhance accountability and transparency to our communities, CAMH has come together with the mental health care hospitals in Ontario and launched the Mental Health and Addictions Quality Initiative. Through this initiative, hospitals developed standardized performance indicators to measure key areas including client complexity, client outcomes, client access, staff safety, human resources, fiscal responsibility and client safety

Mental Health and Addictions Scorecard Q2 2014-2015​​ (PDF)

Quality Improvement Plan (QIP)

CAMH’s Quality Improvement Plan (QIP), is one tool that we are using to help us understand and improve our current performance in a variety of areas. It reflects the indicators from the Ontario Health Quality Council (OHQC) under the Excellent Care For All Act, 2010.


In addition to the QIP, CAMH has a Balanced Scorecard that captures key aspects of quality and safety that we are focusing on at CAMH.

Our QIP is focused on creating a positive client experience and delivering high quality health care. With this plan, everyone is able to very clearly see our targeted areas for improvement, chart our progress and monitor our accountability to our community, clients, families and staff. The core OHQC indicators that best apply to a specialty hospital like CAMH are reflected in our QIP.


The core indicators that best apply to a specialty hospital like CAMH are reflected in our QIP.

Balanced Scorecard

As an Academic Health Science Centre, CAMH has a Balanced Scorecard (PDF) that outlines a range of indicators consistent with our mission of providing excellent care, conducting research across the spectrum of brain science to social and epidemiologic research, providing education to health care professionals and scientists, and contributing to the healthcare system through our leadership role in the mental illness and addiction sector.

Tracking Infection Control

CAMH updates its infection rates online on a monthly basis. Here you can find information about our hospital-acquired infection rates.

Performance-based executive compensation

At CAMH, the compensation plan for the executive leadership team (ELT) members includes an Incentive Payment Target (or “at risk” pay) of up to 25% of base salary for the CEO and up to 15% for all other ELT members. The purpose of this plan is to align ELT performance objectives and compensation with the attainment of CAMH’s strategic directions.

Of this “at risk” pay, 6.25% of the CEO’s pay and 3.75% of the Executive Leadership Team’s pay are linked to the indicators below, holding our executive accountable for the achievement of CAMH’s

Quality Improvement Plan:

  • Improve provider hand hygiene compliance
  • Reduce use of mechanical restraints
  • Improve Medication Safety
  • Improve organization financial health
  • Reduce wait times in Emergency Department
  • Improve patient satisfaction with patient-centred care
  • Reduce ALC (alternate level of care) days


Fiscal Accountability: Broader Public Sector Accountability Act Reporting Directives

Spending by hospital staff on travel, meals and hospitality are important areas of fiscal responsibility for CAMH, and our Expense Reimbursement and Business Travel Policy ​​​​​​(PDF) reflects our accountability, transparency and compliance with the Broader Public Sector Accountability Act. 

Attestation for Reporting Period April 1, 2013 to March 31, 2014 (PDF)

Executive Expenses

The travel, meals, and hospitality expenses for CAMH’s CEO/President, senior management team and board trustees from across the province are posted semi-annually after each reporting period on Nov 30 and May 31.

Public Sector Salary Disclosure (“the Sunshine List”)

In accordance with the Public Sector Salary Disclosure Act, 1996 aimed at making Ontario's public sector more open and accountable to taxpayers, CAMH annually discloses the names, positions, salaries and total taxable benefits of employees paid $100,000 or more in a calendar year for posting on the Ministry of Finance’s website.

Client Experience Survey

The CAMH Client Experience Survey was administered at CAMH over a three week period in 2012. As the survey instrument is not yet validated, the results should be interpreted with caution. However, CAMH feels it is important to report these results transparently and learn from the feedback. You can download a comparison of 2012 and 2010 Client Experience Survey results here (PDF).

Access to Information

The Freedom of Information and Protection of Privacy Act (FIPPA) gives members of the public the right to request access to CAMH records, other than health records. CAMH supports this increased public accountability and transparency.

  • If you can't find what you are looking for and would like to make an access request, please visit our FIPPA page. You can also contact CAMH’s Information and Privacy Office at 416-595-6133.

Questions? Contact

​​​​​​​​​​Client relations

CAMH is committed to ensuring that our services best meet the needs of our clients, their families and our community partners. CAMH Client Relations is the interface between CAMH programs and the people who use CAMH services. Client Relations welcomes feedback from clients, families and community partners about their experiences with CAMH. To learn more, please visit the Client Relations page.

Energy Demand Conservation Plans

Attached please find the Energy Conservation Demand Management Plans for CAMH sites at Queen Street West, White Squirrel Way (PDF), College Street and Russell Street ​(PDF) as per the Ministry Green Energy Act, 2009 397/11. 

Best Practice Spotlight Organization

CAMH is a Best Practice Spotlight Organization, the designation awarded by the Registered Nurses’ Association of Ontario (RNAO) upon successful implementation, evaluation and knowledge translation of established Best Practice Guidelines. Read more.

CAMH Research Imaging Centre cyclotrons

CAMH is licensed by the Canadian Nuclear Safety Commission (CNSC) to operate two cyclotrons at its College Street location. The cyclotrons are particle accelerators that produce the short-lived positron emitting radionuclides for Positron Emission Tomography (PET), a technique that allows imaging of the brain chemistry. For more than two decades, CAMH has been a world leader in the application of cyclotrons and PET imaging to advance the understanding and improve the treatment of mental illnesses and addiction. Our discoveries are communicated to other scientists through scientific publications and conferences and to the general public via the media and this web site.

To ensure full public safety, the CAMH cyclotrons are enclosed in thick concrete bunkers to shield the public from the radiation they produce when they are in operation. Small amounts of airborne short lived radioactive gases may be released from time to time from a vent located on the top of the building about 50 meters above ground, so that the gases are widely dispersed and diluted before reaching ground level. As a result, members of the public are exposed to only negligible short lived radiation levels that are far below natural radiation levels and regulatory limits.

If you wish to obtain more information about the CAMH cyclotrons and their use in medical research, please explore the Research area of this web site or contact CAMH Public Affairs by telephone at (416) 535-8501 or 1 (800) 463-6273 [toll-free] or by e-mail to

In the event of an unforeseen event that could create concerns, CAMH is committed to inform the public promptly.

CAMH Switchboard 416-535-8501
CAMH General Information Toronto: 416-595-6111 Toll Free: 1-800-463-6273
Connex Ontario Help Lines
Queen St.
1001 Queen St. W
Toronto, ON
M6J 1H4
Russell St.
33 Russell St.
Toronto, ON
M5S 2S1
College St.
250 College St.
Toronto, ON
M5T 1R8
Eight offices across Ontario