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Media guidelines

Respecting client / patient confidentiality

At CAMH we are committed to supporting the fundamental rights of the clients/patients we serve. Confidentiality is especially important given the issues that we deal with as an organization. As a result, we have policies regarding media access to our sites and clients. Our policies cover such things as guidelines for interviewing patients/clients and employees, taking photographs or invading the privacy of individuals or the hospital without the permission of the hospital or client/patient.

The following rules must be followed when on site:

  • No media cameras are allowed on site without prior approval from Public Affairs
  • No patients/clients can be in a photograph or news footage without prior expressed written consent from the patient/client
  • While on a CAMH site, a CAMH staff person or designate must escort members of the media at all times

Before interviewing any of our experts or visiting the site, it is important that all media members contact the Public Affairs department at 416 595-6015 or e-mail media@camh.ca.

Related pages:

CAMH Switchboard 416-535-8501
CAMH General Information Toronto: 416-595-6111 Toll Free: 1-800-463-6273
Connex Ontario Help Lines
Queen St.
1001 Queen St. W
Toronto, ON
M6J 1H4
Russell St.
33 Russell St.
Toronto, ON
M5S 2S1
College St.
250 College St.
Toronto, ON
M5T 1R8
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