Virtual Urgent Care

If your feel like your safety is at risk please visit your closest emergency department, urgent care centre or mental health provider. To access 24/7 information about mental health, addiction and problem gambling services throughout Ontario, call the provincial government’s ConnexOntario service at 1 866 531-2600 or go online to www.connexontario.ca.

This service is currently available to people who live in the City of Toronto. If you live outside the area, please visit your local emergency department, urgent care centre or mental health provider.

An individual must be at least 16 years or older to access the CAMH Virtual Urgent Care Clinic.

This service is not meant to address immediate emergencies. If your concern is immediate and you cannot wait for your appointment please call 911 right away or go to your nearest emergency department.

There is no fee for users of the CAMH Virtual Urgent Care Clinic with an Ontario Health Insurance Plan (OHIP) card. If you do not have an OHIP card or other health insurance provider, you can still make an appointment and alternative billing arrangements will be made

Yes, please identify what language interpretation is required when booking your appointment. 

When using the CAMH Virtual Urgent Care Clinic, you will be connected with a Nurse Practitioner. 

No. The CAMH Virtual Urgent Care Clinic is not available to patients requiring in-person and/or immediate attention. If you need in-person and/or immediate attention, you can access the CAMH Emergency Department which is open 24 hours a day, seven days a week and is located at 1051 Queen Street West, Toronto. Alternatively, you can visit your local emergency department, urgent care centre or call 911. 

If you miss your appointment and still wish to use the service you will need to book a new appointment. 

After the appointment, you may receive an email with a link to a patient satisfaction survey.

Yes. You will need a computer, smartphone or tablet with video and microphone capabilities and a reliable internet connection to access the CAMH Virtual Urgent Care Clinic. Click here to test your speed and anything above 10 mbps would be considered a strong enough connection.

Webex Videoconferencing is a secure web-conferencing tool that is used for virtual video or audio meetings over the Internet. 

Once you have completed the registration process, you will receive an email or text message with your appointment information.

Please try reconnecting using the link in the original email

Yes.  While all video appointments take place over a secure encrypted network, there are still potential risks, including: interruptions, unauthorized access, and technical difficulties. CAMH has security safeguards to protect your health information from theft, loss, and unauthorized access or disclosure, and we train our staff on privacy and their obligation to protect your personal health information.

Your privacy is important to us, and there are some unique privacy considerations when participating in virtual care. To safeguard your privacy, you will be asked to:

• Participate in the session from a private and fixed location. If this is not possible, and you still wish to proceed, we recommend that you wear headphones and ensure that your screen is not viewable by others.
• Not share the videoconference link with others. If you would like to invite someone to join the appointment, please discuss this in more detail with the CAMH personnel you are working with. 
• Confirm your identity by showing government-issued photo identification and have your government-issued ID ready for your appointment.
• Not record, take photos and/or screenshots of the appointment.

Once you agree to the CAMH Virtual Urgent Care clinic, you will be registered as a CAMH patient and the visit will be documented in the CAMH health record. Your health information will be kept private and secure. For more information about collection, use and disclosure of your personal health information and your privacy rights click here.

Your primary care physician is part of your circle of care and may be aware of your Virtual Urgent Care clinic. They may also be able to view notes related to your visit through the Provincial Shared Electronic Health Information Systems. Click here to learn more about shared electronic health information systems and your personal health information.

We care about your privacy and understand the importance of having support during potentially difficult discussions. If your loved ones has your consent to participate in the discussions taking place during your appointment, they can potentially join the conference. Please discuss this in more detail with the CAMH personnel you are working with.