You can expect quality care
Whether you receive treatment at CAMH as an outpatient or an inpatient, your care, recovery and quality of life are our main concerns.
We recognize that everyone is different and that each client/patient has unique social, physical, emotional, cultural, spiritual and psychological needs. This recognition is part of CAMH’s client/patient-centred philosophy. Wherever possible, your treatment plan will reflect your preferences, needs, hopes and cultural beliefs. We believe in respect and fairness. We also believe in being sensitive to issues of diversity regarding race, culture, ethnicity, gender, age, ability, religion and sexual orientation.
You and (if you wish) your family or friends can be active partners in your care.
If language is a barrier, CAMH can arrange for you or a member of your family to receive the services of a professional interpreter free of charge. The interpreter can work with you in a range of situations, including assessments, consultations, and intake and family meetings.
This service can be arranged 24 hours a day, seven days a week.
If you would like to use an interpreter, please ask a member of your treatment team to arrange this on your behalf.
Planning your care
Before you begin treatment, you will receive an assessment—a meeting with one or more CAMH clinicians who will ask you questions about your current problems and history of treatment. CAMH clinicians will help you determine your treatment goals and identify the program that best suits your needs.
Many patients receive their initial assesment in the emergency department prior to their admission to the hospital. All patients are reassessed regularly throughout the course of their treatment.
CAMH is committed to a holistic approach to care and treatment that focuses on the process of recovery.
Depending on your treatment needs, your care team may include a number of health care providers, such as psychiatrists and other physicians, nurses, psychologists, social workers, spiritual and religious caregivers, occupational therapists, recreational therapists, pharmacists, laboratory technologists, dieticians, peer support workers, addiction therapists, and child and youth workers.
Your CAMH health care providers will develop your care plan with you. They will help you identify treatment goals and achieve the best results possible as you move through your recovery.
A teaching and research hospital
CAMH is fully affiliated with the University of Toronto and is both a teaching hospital and a research institute. Many health care students work at CAMH and may be involved in your care. If you have questions or are uncomfortable with this, please speak with a member of your treatment team.
CAMH clients/patients are invited to join the CAMH Research Registry. The registry connects clients/patients who are interested in participating in research with CAMH researchers and studies. Many clients/patients choose to participate in studies and have a positive experience, but not everyone chooses to take part. If you are interested in participating in CAMH research, you may contact the CAMH Research Registry at 416 535-8501 ext. 1630 or by emailing: firstname.lastname@example.org
If you are asked to take part in a research study, your decision to participate or not participate is entirely yours to make. Your decision will not affect the quality of your care or your relationship with your treatment team.
Your feedback is important
If you or your family have questions or concerns regarding your experience at CAMH, please feel free to discuss them with CAMH staff or administrators.
While you are a client/patient at CAMH, you may be asked to give feedback about the care you are receiving. Client/patient feedback is very important to us. It is used to identify ways we can improve our care and develop services to best meet the needs of all the people we serve.
If at any time you are not satisfied with the response to your concerns, please contact the CAMH Client Relations Office at 416 535-8501 ext. 32028 or 32027.
While you are at CAMH, your family may wish to provide you with support. At CAMH, we use the word “family” to refer to those people whom you tell us are important in your life. Examples include a relative, partner, best friend, case worker or any other supportive person.
Family members are important partners in treatment. With your consent, CAMH staff will inform them about your progress.
We offer education to help you and your family understand and deal with addiction or mental health problems. Printed material is also available—just ask us. CAMH serves families in a number of other ways:
The Family Council represents the interests of family members at CAMH. Anyone experiencing an addiction and/or mental health problem in his or her family can become a member. The Council advocates on behalf of families on a systemic level, develops information, writes position papers, and supports learning opportunities for families. Families are encouraged to participate in CAMH committees through the Family Council. To learn more, please call our Family Council Co-ordinator at 416 535-8501 ext. 36499, or e-mail email@example.com.
The Family Resource Centre is staffed by volunteers who have experienced the impact of mental health and addiction problems in their own families and/or circle of friends. They provide education, support and information about available resources. The Family Resource Centre also has a lending library with books, magazines, videos and DVDs on topics of interest to families. To speak to a trained family volunteer at the Resource Centre, please call 416 535-8501 ext. 34015, or e-mail firstname.lastname@example.org.