For CAMH, treating all people with respect is a key guiding principle. We are committed to eliminating differences in health status between groups, and creating a diverse and inclusive environment. Our policies are intended to ensure that all members of the CAMH community understand the benefits of achieving accessibility for people with disabilities, and know the rights and responsibilities of employees, volunteers, physicians, students, clients and visitors with regard to accessibility and client service.
This page provides information and resources about accessibility at CAMH.
Note: Documents and policies are available in alternative formats upon request. Contact firstname.lastname@example.org or ask your service provider.
Accessibility at CAMH's main sites
CAMH is in the midst of an exciting redevelopment of our Queen Street site, where most of our services will be consolidated in the future. New buildings will have enhanced accessibility features. We will update the information below as changes occur due to construction. (To notify of errors or omissions please call (416) 535-8501, ext. 30000)
Transportation at CAMH: The CAMH bus which transports clients on outings is an accessible vehicle with a wheelchair lift, and designated space for wheelchairs in the bus. When staff access taxis for CAMH business our taxi provider can provide accessible vehicles upon request, and in keeping with the AODA and taxi regulations their staff are trained in accessibility requirements to support customers.
Queen Street site (1001 Queen Street West)
Accessible entrances: All entrances are accessible at ground level, and are equipped with automatic doors. Curb cuts are located in the sidewalks by each entrance.
Accessible parking: Located in the parking areas between Units 2 and 4, between Units 1 and 3 and in the Shaw Street parking lot. See map.
Accessible washrooms: click here for full list
All elevators are equipped with Braille.
College Street and Russell Street sites (250 College Street, 33 Russell Street)
Accessible entrances—College Street Site:
- 250 College Street main entrance.
- West entrance: Off the Spadina Avenue driveway. This is also the Wheel-Trans entrance.
Accessible entrances—33 Russell Street Site:
- Huron Street entrance: At the southeast corner of floor 1, off Huron Street.
- Spadina Avenue entrance: Adjacent to floor 1 of the Tower. Accessed from the pathway next to the Spadina Avenue driveway.
- Parking entrance: On parking level 3, adjacent to the accessible parking spaces. Vertical clearance is 170 cm.
All accessible entrances are equipped with automatic doors.
Accessible parking: Located on parking level 3. Vertical clearance is 170 cm. See map for parking.
Accessible washrooms: click here for full list
- Russell Street elevators are equipped with Braille, though College Street elevators currently are not.
Wheelchairs: Available in the Emergency Department, College Street site.
By clicking on the BrowseAloud logo at the top of any camh.ca page,
the user will launch this accessibility tool that adds speech, reading
and translation support to the website. The tool is particularly useful
for people with print disabilities, dyslexia, low literacy, mild visual
impairments and those with English as a second language. Click here to learn more about BrowseAloud.
Site Plans for all sites: For more detailed information please see the site plans
Telephone relay service: Bell Relay Service (BRS) can help people use a TTY device to make or receive calls. There is no charge for local calls. To place a call through BRS, call 1 800 855-0511.
Cultural Interpretation Services (CIS) including American Sign Language (ASL/FSL) interpretation
CAMH clients have access to trained, professional interpreters in a range of situations, including assessments, consultations, intake and meetings. The interpreters facilitate communication between service providers and clients whose preferred language is not English, and clients who are deaf.
TO ACCESS: Usually your service provider will arrange for interpretation services; please let them know what you need. Or click here for more information
Notice of Service Disruptions
Occasionally there are service disruptions to things such as wheelchair entrances or an elevator out of service. As well as notifying clients and family members ahead of time whenever possible, the department responsible will endeavour to post notice of the disruption, estimated time for correction and the nearest alternative.
TO CONTACT: Please call (416) 535-8501, ext. 30000
Web Accessibility: What are we doing?
Since 2003, CAMH has been working to ensure its web content on camh.net is available for as broad of a user population as possible. For direction, we utilize the World Wide Web Consortium’s (W3C) Web Accessibility Initiative and the Government of Ontario’s guidelines. CAMH believes that our website is in compliance, however, if you find something that you cannot access, please contact email@example.com with a link to the item and details of the situation.
Please also note that CAMH does have some links to third party content and we cannot control the accessibility of such content.
An important note regarding PDFs: PDFs can be converted into a web page automatically by using the CAMH search tool. If a user searches for a PDF a link will generate next to the PDF link allowing the user to convert it into a web page. This makes it easier for assistive technologies to process the content. Moreover, Adobe has accessibility options for their technologies at their website: http://www.adobe.com/accessibility/
Concerns, Feedback, and Comments on Accessibility?
We value your feedback and it helps us to continually improve. You are invited to provide feedback on accessibility for people with disabilities via our Client Relations Office.
TO ACCESS: Please contact the Client Relations Office: 416-535-8501 ext. 32028; 32027 Fax: 416-583-1207 Email: firstname.lastname@example.org or click here for more information
Other helpful tools, resources:
- Accessibility Standards for Customer Service, Ont. Reg. 429/07.
- Blind Persons’ Rights Act, R.S.O. 1990, c. B.7.
- Ministry of Community and Social Services, Ontario. (2009). Accessibility for Ontarians with Disabilities
- Accessibility for Ontarians with Disabilities Act, S.O. 2005, c. 11.
- Ministry of Community and Social Services, Access Ontario’s website
- Information about other CAMH diversity initiatives at CAMH