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Exciting Announcement: New CAMH.CA website is launching late April 2018

Support for Families and Friends Centre for Addiction
and Mental Health

Supports and education for families and friends

Access CAMH

Access CAMH is a telephone-based service providing information and resources for individuals and their families on mental illness, addiction and concurrent disorders. Staff at Access CAMH can provide information about how families can access CAMH services for a family member or friend, as well as provide information about services available in the community (including crisis centres). Access CAMH can also connect families to support groups and educational sessions co-ordinated by CAMH.

Please note that Access CAMH does not offer referrals to all CAMH services. Certain services at CAMH are available exclusively to family members and friends of registered CAMH clients.

For more information, contact Access CAMH at 416 535-8501 (press 2) or 1 800 463-6273. 

Family Psychoeducation Series

Information group for families and friends, with topics that include navigating the health care system, communication, strategies, problem and crisis management.

Runs winter, spring, and fall; call for schedule information.

For more information, contact Access CAMH at 416 535-8501 (press 2) or 1 800 463-6273. 

Family Addiction Service

Support, education and consultation for those concerned about the substance use of a family member or friend. The person of concern does not have to be a CAMH client/patient.

Monthly Family Education Session: understand addiction, concurrent disorders, motivation and change. Information on coping strategies for family members and treatment options.

For more information, contact Access CAMH at 416 535-8501 (press 2) or 1 800 463-6273 

Mood and Anxiety Family Support Groups

Family support and psycho-education group (10 weeks) for families and friends of people with mood and anxiety disorders (e.g., major depressive disorder, bipolar disorder, obsessive-compulsive disorder, and generalized anxiety disorder). 

For more information, contact Access CAMH at 416 535-8501 (press 2) or 1 800 463-6273. To learn more, click here.

Problem Gambling Service

Support groups for parents and caregivers concerned about excessive gaming and internet use among youth aged 13–25.

Individual support for families and friends of those with gaming, internet and gambling addiction. Check website for details.

For more information, contact Access CAMH at 416 535-8501 (press 2) or 1 800 463-6273. 

Psycho-Educational Support Group for Family and Friends of People with BPD

12-week group based on the Family Connection treatment program.

Intake is done exclusively by e-mail. Check website for details. 

Youth Concurrent Education Night for Families and Friends

Mental health, addictions, harm reduction, self-care and setting limits, gaming/internet use.

Offered by the Youth Addiction and Concurrent Disorders Service.

For more information, contact Access CAMH at 416 535-8501 (press 2) or 1 800 463-6273. 

Other family supports at CAMH 

Empowerment Council

A voice for the clients of CAMH.

Jennifer Chambers, Co-ordinator
416 535-8501 (extension 34022) 

Client Relations Office

Available to listen to and deal with all forms of feedback from clients and their families concerning any of CAMH’s programs and services.

416 535-8501 (extension 32028) 

Family Resource Centre

Printed resources on mental health and addiction, a lending library, access to a computer, volunteers who can answer questions and help family members and friends get connected with other supports.

100 Stokes Street (Bell Gateway Building), ground floor, room 1314
416 535-8501 ext. 33202

Community Agencies


24/7 access to health services information.
Mental Health Helpline: 1 866 531-2600
Drug and Alcohol Helpline: 1 800 565-8603
Ontario Problem Gambling Helpline: 1 888 230-3505


Family Outreach & Response Program

Offers recovery-oriented mental health support services to individuals 16 and older and their families and friends. Now affiliated with Canadian Mental Health Association (CMHA).

416 539-9449

Family Association for Mental Health Everywhere (FAME)

One-on-one support, telephone support, and support groups for individuals and families with a loved one with a mental health concern.

FAMEkids offers support to children aged 7–12 and youth aged 13–17 who have a loved one with a mental health concern.

In partnership with CMHA Peel there is a 6-week educational program for individuals concerned about a loved one’s mental illness and/or addiction.

In partnership with CAMH First Assessment Clinical Team family support is offered for first episode psychosis.

416 207-5032 

Family Navigation Project

Provides expert navigation of the mental health and addictions service system for youth aged 13–26 with serious mental health and/or addictions problems, and for their families, within the GTA.

1 800 380-9FNP (1 800 380-9367)

Family Service Toronto

Assists families and individuals who face a wide variety of challenges through counselling, community development, advocacy and public education programs. 

David Kelley Services: support for LGBTQ+ individuals, couples and families as well as people living with, affected by or concerned with HIV/AIDS.

Most services are offered on a sliding-scale with fees calculated based on household income; workshops have a flat fee; the following programs are free: Options program (support for individuals with developmental disabilities and their families), Violence Against Women program, HIV/AIDS supports, Seniors program, walk-in counselling clinic.

416 595-9230   or   416 595-9618 

Canadian Mental Health Association (CMHA)

Offers resources and support groups. There are CMHA branches across Canada.

416 789-7954

Mood Disorders Association of Ontario

Information, resources and support groups for people experiencing mood disorders, and for their families and friends.

416 486-8046  or  1 888 486-8236
416 486-8046 extension 300 (for family members of youth aged 14–35; can meet family members in office or in community if living in central/ north Toronto) 

Schizophrenia Society

Provides support to families impacted by schizophrenia; call to receive information, supportive counselling and help with system navigation.

1 800 449-6367

Bereaved Families of Ontario – Toronto

Offers a range of individual and group support programs to discuss your experiences and learn about grief; includes programs for preschoolers (3–5), children (6–12), adolescents (13–17), young adults (18–30), parents, parents of infants, and grandparents.

416 440-0290 

Halton ADAPT (Alcohol, Drug and Gambling Assessment, Prevention and Treatment Services)

ADAPT offers individual and group counselling/support to those who are affected by someone else’s drinking, drug use, or problem gambling, including workshops and education events. The person they are concerned about does NOT have to be an ADAPT client for a family member(s) to access services.

Opioid Friends and Family Group: Program offered three times per year from 6:30–8:00 p.m. at Oakville office location. Call to register at 1 855 211-0898.

905 639-6537 ext. 0 (long distance, call 905 693-4250, ext. 0; also accepts collect calls). 

Telehealth Ontario

A 24/7, free, confidential phone service providing access to a registered nurse for health advice and general information.

1 866 797-0000 

211 Toronto

A guide to social services in Toronto including child care, community legal services, home support, low-income housing, immigration, and employment

Contact: 211 

Crisis Services

CAMH Emergency/Crisis Service

Provides 24–hour/ 7 days per week emergency psychiatric assessment and treatment plans.

250 College Street, ground floor
Contact: in person only
You can also attend your nearest hospital emergency department 

Gerstein Crisis Centre

24-hour non-medical crisis intervention for acute psychosocial crises, including mental health and addiction.

Admin line: 416 929-0149
Crisis line: 416 929-5200

Distress Centres of Toronto

24–hour phone service for people in distress; available in 151 languages through interpreter service

General Information: 416 598-0166
Crisis phone: 416 408-HELP (416 408-4357)
TTY service for the hearing impaired: 416 408-0007

CAMH Switchboard 416-535-8501
CAMH General Information Toronto: 416-595-6111 Toll Free: 1-800-463-6273
Connex Ontario Help Lines
Queen St.
1001 Queen St. W
Toronto, ON
M6J 1H4
Russell St.
33 Russell St.
Toronto, ON
M5S 2S1
College St.
250 College St.
Toronto, ON
M5T 1R8
Ten offices across Ontario