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Work, Stress and Health Service Centre for Addiction
and Mental Health

Ontario Pharmacy Support Program

The Ontario Pharmacy Support Program (OPSP) is a non-OHIP funded clinic consisting of an interprofessional team of Psychiatrists, Psychologists, Pharmacists, Occupational Therapists, Social Workers, and Physicians specializing in Mental Health, Addictions, and Pain. Our team has extensive experience in evidence-based assessment and treatment of mental health and substance use issues. We also provide education, support, and information to help navigate the health care system in Ontario, including available community resources.

Our expert team works together to facilitate improved function and recovery of your College Member (Pharmacists, Pharmacist Technicians, and Pharmacy Students/Interns), with the goal of a successful and safe work-life. Our services include: education, assessment, treatment, monitoring, and/or referral to appropriate community services.

The mission of the WSH Program and OPSP for the Ontario College of Pharmacists and the Ontario Pharmacists Association is to help reduce the emotional, social, and economic costs associated with mental health and substance use problems in the workplace. We are committed to a holistic approach that helps individuals to transform their lives and recover in ways that are culturally, religiously, and spiritually sensitive.

Services are available for all Members of the College of Pharmacists of Ontario (Pharmacists, Pharmacy Technicians, Pharmacy Students/Interns) as well as support for their family members.

We provide members with fee-for-service options, including:

  • comprehensive psychological, psychiatric and/or substance use assessments:
    • clear diagnostic and functional formulation of member’s condition
    • treatment and practice recommendations(e.g., monitoring, safety concerns in practice)
  • direct or facilitated interventions within WSH treatment tailored to members’ specific needs
    • evidence-based treatment
  • substance use counseling and relapse prevention
  • co-ordination of specialized mental health and substance programs within CAMH
  • monitoring services that are tailored to members’ specific needs


We also provide, at no cost:

  • self-referral options
  • information and advice about mental health concerns
  • information about available clinical and assessment services throughout Ontario
  • information about monitoring and advocacy services.


Our team has the expertise and training to provide assessment, diagnoses, and treatment in the areas of mental health, substance abuse/dependence, stress and burnout, marital and family difficulties, among many others, as well as access to additional specialized clinics within CAMH. We are also able to provide referrals to external resources at the Member’s request.

Program Goals

  • Provide industry-leading assessment, treatment, and disability management services
  • Prevent long-term disability absences
  • Promote the health and wellness of Members
  • Provide evidence-based, prompt, comprehensive options for all Members
  • Promote return to work and improve productivity
  • Maintain confidentiality of all Members


Confidentiality

The WSH program and all staff are committed to protecting the privacy of all Members. We adhere to professional standards of confidentiality at all times in compliance with the Personal Health Information Protection Act, 2004 (PHIPA) http://www.e-laws.gov.on.ca/html/statutes/english/elaws_statutes_04p03_e.htm and CAMH Privacy Policy http://www.camh.ca/en/hospital/Documents/www.camh.net/About_CAMH/Privacy/CAMH_Health_Privacy_Policy.pdf.

Record keeping:

A record will be created for each person who contacts the OPSP.  Should callers wish to remain anonymous, an anonymous label will be attached to their record.

The OPSP team routinely shares clinical information with each other in an effort to provide the best possible care.  

Records will be kept for a minimum of 10 years from the date of last activity, after which point they may be destroyed. All records are stored securely in accordance with PHIPA.

Disclosure:

In accordance with PHIPA and the CAMH Privacy Policy, other than is set out below, OPSP will not communicate any personal health information about a Member or their family to other parties without signed consent. 

Upon entering into the monitoring agreement, Members consent to OPSP sharing information relating to their care and/or monitoring with all individuals/institutions as outlined in their monitoring agreement. In certain circumstances, information (including personal information or personal health information) of Members in a monitoring agreement who are non-compliant with their respective monitoring agreement and who are deemed to pose a risk to themselves or others may be reported directly to the appropriate regulatory authority and to the Ontario College of Pharmacists. 

Mandatory Reporting Requirements:

Child and Family Services Act http://www.e-laws.gov.on.ca/html/statutes/english/elaws_statutes_90c11_e.htm

Highway Traffic Act http://www.e-laws.gov.on.ca/html/statutes/english/elaws_statutes_90h08_e.htm

Regulated Health Professions Act, 1991 http://www.e-laws.gov.on.ca/html/statutes/english/elaws_statutes_91r18_e.htm

Health Protection and Promotion Act http://www.e-laws.gov.on.ca/html/statutes/english/elaws_statutes_90h07_e.htm

All details regarding confidentiality of information (and circumstances for disclosure) will be discussed in detail with Members prior to entering into a monitoring agreement with OPSP. Please feel free to contact the OPSP Direct Referral Line with any questions or concerns you may have with respect to the collection, use, and dissemination of any personal or personal health information you may disclose.

To make a referral or for further information, please contact:
WSH – OPSP Direct Referral Line (416) 535-8501 x77790

This line is answered live during regular business hours, 9 a.m.-5 p.m., Monday to Friday excluding holidays.  Should you wish to leave a message after hours, this confidential, secure mailbox is checked on a regular basis. Your call will be returned within one business day.

For additional details of the OPSP, please click on the link below:

OPSP Brochure

Referral Required: No, however Membership in the Ontario College of Pharmacists is required
Contact:
416-535-8501x77790
Contact Fax:
416-971-7172
Location:
455 Spadina Avenue, Suite 200, Toronto, ON M5S 2G8
CAMH Switchboard 416-535-8501
CAMH General Information Toronto: 416-595-6111 Toll Free: 1-800-463-6273
Connex Ontario Help Lines
Queen St.
1001 Queen St. W
Toronto, ON
M6J 1H4
Russell St.
33 Russell St.
Toronto, ON
M5S 2S1
College St.
250 College St.
Toronto, ON
M5T 1R8
Ten offices across Ontario