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Exciting Announcement: New CAMH.CA website is launching late April 2018

Information and Privacy Office Centre for Addiction
and Mental Health


Information and Privacy Office

As of January 1, 2012, the Freedom of Information & Protection of Privacy Act (FIPPA) applies to CAMH. It provides a general right of access to records that have been in CAMH’s custody or control as of January 1, 2007. FIPPA also provides a right to the protection of personal information.

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 The principles of FIPPA are:

  • Information should be available to the public
  • Exemptions from the right of access should be limited and specific
  • Decisions on whether to provide access are appealable to the Information & Privacy Commissioner/Ontario
  • The personal privacy of individuals should be protected
  • Individuals have a right of access to their own personal information

Some records can be accessed without a formal access request through routine or proactive disclosure.

Please note: access to personal health information, such as a patient’s medical chart, is not available under FIPPA. The Personal Health Information Protection Act (PHIPA) applies to a patient’s medical information and CAMH protects clients’ medical information in accordance with PHIPA. If you wish to make a request for your own patient chart, please use the PHIPA request process.


Who can make a FIPPA request?

Anyone can make a request.

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How do I make a FIPPA request?

You can request access to general records or personal information (information about yourself) or request a correction to personal information by using the Access or Correction Request Form (You will need to have the latest version of the FREE Adobe Reader on your computer to read this file.)

A mandatory application fee of $5.00 is required. Please include money order or a cheque payable to CAMH. Please do not mail cash.  Both cash and cheques are accepted if you are dropping off your form at the Information and Privacy Office.

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Completed forms should be mailed to:

Information & Privacy Office
100 Stokes St.
Toronto, Ontario   M6J 1H4
Telephone: 416-535-8501 x 33314

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Are there other fees in addition to the application fee?

Yes, there are photocopying, preparation fees, etc. Please see back of Access/Correction Request Form for details.

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How long will it take to process my request?

The usual time for the processing of access requests is 30 calendar days. However there may be requests where an extension of this time is required, for example, if the request involves a large number of records.

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Privacy Protection

FIPPA sets out rules for protecting the privacy of individuals including provisions for the collection, use, disclosure, retention and disposal of personal information. Personal information is recorded information about an individual including their name, address, telephone number, their race, religion, sex, family status, personal opinions or views and their correspondence sent in confidence. It also includes their medical information as well as their employment history and financial transactions.

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How do I make a privacy complaint?

  • If you have reason to believe that CAMH has breached your privacy, please contact the Information and Privacy Office (IPO) in the first instance. The IPO will respond to you on a confidential basis and will conduct an investigation with a view to resolving your complaint.
  • You also have the right to file a privacy complaint with the Information and Privacy Commissioner/Ontario

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Directory of Records & Personal Information Banks ("the Directory")

The Directory is a list of the general classes or types of records and personal information banks (PIBs) in the custody or under the control of CAMH. Its purpose is to assist members of the public in understanding what records are held by CAMH and is used to assist in exercising their right of access to these records.

The Directory does not contain the actual records for which it is necessary to make an access request to CAMH’s Information & Privacy Office. The following is a description of the information provided in the Directory about each general class of records and personal information bank.

Link to

Directory of Records.

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General Classes of Records (GCR)

For each class of General Records, the following information is provided:

  • the title, type or class of records
  • a description of the type of information maintained
  • the department responsible for maintaining the records
  • retention and disposal (how long we keep the records)

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Personal Information Banks (PIBs)

For each Personal Information Bank, the following information is provided:

  • the title of the PIB
  • a description of the type of information maintained
  • legal authority for collection of the personal information
  • retention and disposal (how long the information is kept)

In some cases, a record may qualify as both a general record and a PIB because the general record includes some personal information. The record type listed will then have both “GCR” and “PIB” next to it in the Directory to indicate that the record includes both general and personal information.

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Common Records

Some classes of records are common to most departments. Examples are general administration records and minutes of meetings. When a record type is commonly held, this will usually be indicated.

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CAMH Access or Correction Request Form.pdf​​​​​​

 Related Information


 FIPPA and FOI Request Forms


 Accessing/Sharing Personal Health Information

CAMH Switchboard 416-535-8501
CAMH General Information Toronto: 416-595-6111 Toll Free: 1-800-463-6273
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1001 Queen St. W
Toronto, ON
M6J 1H4
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Toronto, ON
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Toronto, ON
M5T 1R8
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