TORONTO, October 25, 2016 - It’s a
question that recognizes the value of patients’ lives at stake while under
CAMH’s care -- and it underscores the theme for Canadian Patient Safety Week starting October 24th.
in the Complex Care and Recovery Program shared some answers to that question
-- they touched on themes including planning, sharing hopes and the simple
human touch of a friendly greeting.
Registered Nurse Alicia
Baxter: Do you have a plan?
care for patients, we need to ask, listen, talk, and keep the lines of
communication open, especially during care transitions where patients can be
vulnerable, and essential information needs to be shared and acted upon,” says Ann Pottinger, CAMH’s Director of
Quality, Patient Safety and Risk.
working with the Canadian Patient Safety Institute (CPSI) to spread the message
of this year’s theme: Questions Save Lives.”
a time much earlier in her healthcare career when she was about to administer
medication to a patient. “I asked him what medications he was expecting and
learned that his medication had recently changed. This was before many of the
reconciliation, double-check and closed-loop processes we use today. Without
that simple question there could have been serious consequences for the
In many cases,
health care providers may never know when a question will save a life. But we
do know that the caring, connection and intuition implicit in even a simple
question can play a critical role at an important time for a patient.
colleague Julia Duzdevic, a
Registered Nurse at CAMH who also coordinates the Safewards Program, recalls working
a night shift. “One of my clients was acting differently, pacing, agitated, appearing
uncomfortable and pre-occupied. We had a great therapeutic relationship.”
approached him and asked: ‘Are you’re okay? You don’t seem like yourself
paused, then told Julia he wanted to share something. Julia and a colleague
went with the client to a treatment room. He confided to them that he was
hearing voices telling him to harm himself. He had made some preparations to
harm himself as a way to stop the voices and preoccupying thoughts.
able to address the issue and help him right away,” says Julia. “I’m thankful I
could pick up the small cues and ask a simple question – if I had not done that
I’m concerned about what may have happened to him.”
Registered Nurse Julia
Duzdevic: Will you share with me your worries, strengths, hopes and needs?
joining CPSI to celebrate the providers, patients and families who make healthcare
safer in Canada, Ann says. “It’s an excellent fit with CAMH’s rigorous incident
reporting and comprehensive Safe and Well approach.” Recent CAMH initiatives
also ensure patient safety through medication administration, suicide risk
assessment and many other key factors tracked by CAMH.
“Thank you to
all CAMH staff for continuing to make patient safety a priority at CAMH,” says
Join the conversation!
question would you ask to save a life? Join #asklistentalk on Twitter October
28th. You can download the Questions Save Lives frame at www.asklistentalk.ca, write down your question, snap a photo and share it on Twitter.
Registered Nurse Kent
DelaPena: What’s up?
Registered Nurse Joy
Bazoun: Can I help you?