Skip Ribbon Commands
Skip to main content
Navigate Up
EnglishFrancais
CAMH Stories Centre for Addiction
and Mental Health

De-escalation is a trained skill and a team effort

​Dr. Brittany Poynter, CAMH ED Clinical Head, talked to the Toronto Star about how to effectively engage with people experiencing a mental health or emotional crisis to help them calm down.Nurse talking to teenagerWhen you come across somebody who is agitated, aggressive and yelling, your first instinct is probably to run the other way. But there are ways to effectively engage an agitated person to help them calm down so you can have a conversation and hopefully help them. This skill is called de-escalation. 

In my work as an emergency department psychiatrist at the Centre for Addiction and Mental Health (CAMH), I’m part of a team working to de-escalate people experiencing a variety of psychiatric symptoms.

To read the rest of the article, please visit the Toronto Star's website.


Published on October 24, 2017

CAMH Switchboard 416-535-8501
CAMH General Information Toronto: 416-595-6111 Toll Free: 1-800-463-6273
Connex Ontario Help Lines
Queen St.
1001 Queen St. W
Toronto, ON
M6J 1H4
Russell St.
33 Russell St.
Toronto, ON
M5S 2S1
College St.
250 College St.
Toronto, ON
M5T 1R8
Ten offices across Ontario