By Sean O'Malley
In just over
two months, the new
CAMH Drop-in Bridging Service at 250 College has already become a CAMH
very pleased to see the growth in the number of inpatients being
referred to us,” says Natalie Quick,
Manager of Access CAMH and Ambulatory Services in the Acute Care Program.
doing daily visits to some of the inpatient units and meeting clients before
discharge and helping inform them about the services our clinic offers,” says Natalie.
“That’s helped them become more confident in coming to us for support after
of the Bridging Service is two-fold: to ease congestion at the Emergency
Department, and to assist newly discharged clients in reintegrating into their
Emergency Department, clients who arrive with non-urgent needs can be sent to
the Bridging Service just down the hall.
For example, someone with a new prescription who does not have a family
doctor and needs it filled.
cases, clients referred from the ED to the Bridging Service are seen within 30
minutes, allowing staff at the ED to focus on clients with more urgent and
complex care needs.
CAMH ED Clinical Head Dr. Brittany Poynter and Manager of Access CAMH
and Ambulatory Services in the Acute Care Program Natalie Quick are all smiles
about how the new drop-in bridging clinic is helping clients get timely care.
inpatients preparing for discharge, the Bridging Service is a place they
can go to without an appointment anytime during its current operating hours
between 1 p.m. and 5 p.m. Monday to Friday.
One of the
goals of the service was to reduce the rate of readmission of inpatients
to CAMH. At the time the clinic opened
in November, that readmission rate was 25 per cent.
In the first
full month that the clinic was operational in December, that rate was reduced
by more than half, to 11 per cent.
real satisfaction from CAMH staff being able to tell their clients that they
can go to the Bridging Service the day after they are discharged and get timely
care,” says Natalie. “It helps clients avoid falling through the cracks. Many times they leave with a discharge plan,
but they are under a lot of stress, have difficulty making appointments, and
are sometimes adjusting to new medications.
It’s a stable place for clients who don’t have to worry about an
appointment time, so it takes away some of those barriers to care.”
the Bridging Service includes a psychiatrist, social worker, registered nurse
and occupational therapist.
inception, the Bridging Service has had over 600 visits from more than 300
Published on January 30, 2018