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Social Media Centre for Addiction
and Mental Health

CAMH Social Media Rules of Engagement

The purpose of CAMH’s social media channels is to raise awareness of, and engagement with, the work of CAMH and the issues of mental illness and addiction amongst a broad range of stakeholders. Our goal is to build a movement for social change.

CAMH’s social media accounts are considered organizational accounts, and not individual accounts. They are staffed by the communications team in each area (CAMH Public Affairs, CAMH Education, CAMH Research, etc), and checked during regular office hours.

CAMH social media accounts are not staffed by clinicians. CAMH is not able to provide clinical information or advice over social media, or crisis services of any kind.

CAMH communications staff will endeavor to answer genuine inquiries over social media in a timely fashion where possible and appropriate.

If you are looking for mental health or addiction treatment, the CAMH website has information on Finding Help.

For questions about specific treatment programs and services at CAMH, please call CAMH’s information line at (416) 595-6111 or 1-800-463-6273 (toll free) or . You can also find information on

To comment, question or complain about CAMH services contact CAMH Client/Patient Relations at (416) 535-8501 ext. 32028 or ext. 32027 or

Commenting Guidelines

We welcome comments and discussion about mental and addiction issues, but please make sure that you are respectful. CAMH reserves the right to disengage from contact with anyone who does not respect our rules of engagement, and to remove any content that:

  • is obscene, pornographic or sexually explicit 
  • depicts graphic or gratuitous violence 
  • makes threats of any kind or that intimidates, harasses, or bullies anyone 
  • is derogatory, demeaning, malicious, defamatory, abusive, offensive or hateful
CAMH Switchboard 416-535-8501
CAMH General Information Toronto: 416-595-6111 Toll Free: 1-800-463-6273
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