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Specialty Clinics and Other Services Centre for Addiction
and Mental Health

Client Relations

CAMH is committed to ensuring that our services best meet the needs of our clients, their families and our community partners. CAMH Client Relations is the interface between CAMH programs and the people who use CAMH services. Client Relations welcomes feedback from clients, families and community partners about their experiences with CAMH.

Client Relations works with the CAMH Bill of Client Rights and the health care team to optimize the hospital experience for clients, families and visitors, and feedback is very important. We provide clients and families with an opportunity to express compliments, complaints, questions and suggestions. Client Relations will work with clients to determine a process for responding to feedback and will coordinate a response from the health care team.

Staffs from Client Relations are committed to maintaining confidentiality and responding to feedback in a timely way. With advance notice, in-person meetings can be arranged with translation services and sign language interpreters as needed. Assistive communication devices can also be made available as needed.

Feel free to call or e-mail Client Relations when you, a client, family member or community partner:

  • Want to express thanks or gratitude to a member of the CAMH staff, physicians, students, or volunteers.
  • When you have general questions or a need for information concerning the services and/or processes at CAMH.
  • When you wish to share ideas for making services better.
  • When you have questions about rights.
  • When you have concerns, or grievances, about services or interactions with staff or physicians.
  • If you need supportive listening.

Feedback related to accessibility and customer service at CAMH for people with disabilities is most welcome.

Referral Required: No

Contact: 416-535-8501 ext. 32028

Contact: Fax: 416-583-1207

Email: Email: client_relations@camh.net

Location: 100 Stokes Street, Bell Gateway Building, 6th Floor

 

 Related Information

 
CAMH Switchboard 416-535-8501
CAMH General Information Toronto: 416-595-6111 Toll Free: 1-800-463-6273
Connex Ontario Help Lines
Queen St.
1001 Queen St. W
Toronto, ON
M6J 1H4
Russell St.
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Toronto, ON
M5S 2S1
College St.
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Toronto, ON
M5T 1R8
Nine offices across Ontario