The Centre for Addiction and Mental Health is committed to receiving and responding to feedback about the client/patient/family member experience and all matters pertaining to the operation of the hospital. At CAMH, a client/patient's right to share a complaint is protected under the CAMH Bill of Client Rights. In keeping with sustained efforts to actualize the CAMH VISION 2020 goals to "enhance recovery by improving access to integrated care and social support" and "earn a reputation for outstanding service, accountability and professional leadership", clinical programs encourage clients/patients and their family members to share feedback about their hospital experience. If someone is not satisfied with how a program responds to their feedback, they are encouraged to contact the CAMH Client/Patient Relations Office.
The Client/Patient Relations Office is committed to providing a response to feedback received from clients/patients, their family members, individuals wishing to receive CAMH services, and members of the community in a thorough, compassionate and timely manner. Feedback may be conveyed to the Client/Patient Relations Office by telephone, email, letter and, with advance notification, in-person meetings.
Please contact the Client/Patient Relations Office if you:
- have a concern or complaint about any aspect of your experience at CAMH
- have a suggestion regarding how we may improve upon the services provided at CAMH
- wish to express thanks or gratitude toward a CAMH staff member, physician, student or volunteer
Referral Required: No
Telephone Contact: 416-535-8501 ext. 32028
Mailing Address: Client/Patient Relations Office, Bell Gateway Building, 100 Stokes Street, 6th Floor, Toronto, Ontario M6J 1H4
Location: CAMH Queen Street Campus - Bell Gateway Building, 100 Stokes Street, 6th floor.