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Other CAMH Services Centre for Addiction
and Mental Health

Health Records

The Health Records – Release of Information department is responsible for maintaining the confidentiality, accuracy, integrity, and quality of client/patient information for CAMH. These services include processing of requests for client/patient information. Client/patient information provided to health care providers is free of charge; however, fees may apply for other requestors. 

Links to frequently asked questions: 

 


How to obtain a copy of my Health Record as a client/patient?  

Complete and sign the Request for Access to a Record of Personal Health Information form. 

Please include the $30.00 administrative fee as part of the retrieval process. See the condensed fee schedule for more information.  

Note:

You have the right to access your personal health information at CAMH, unless a legal exception applies under the Personal Health Information Protection Act, 2004. 

All requests for access to a record of personal health information must be submitted through the Release of Information department through the request form linked above. CAMH has 30 days to respond to your initial request for access. 
 

How to obtain a copy of a Health Record if I am NOT the patient? (Insurance Company, Lawyer, etc…)  

A health record(s) can only be released to a third party if signed consent is provided by the client/patient (or the client/patient’s substitute decision maker), unless the Personal Health Information Protection, Mental Health Act, or other applicable legislation authorizes its disclosure without consent.  

CAMH’s Consent for Disclosure of Personal Health Information form (or equivavlent consent/authorization must accompany a request for release of a health record (unless exemption applies). The Consent for Disclosure of Personal Health Information must be dated and witnessed. 

How to obtain a copy of a Health Record of a deceased client/patient? 

Provide proof of legal authority with a written request to the Release of Information department outlining the records required. You must provide either:  

  • A copy of the deceased person’s Will naming you as the Executor, or 
  • In the absence of a Will, “Certificate of Appointment of Estate Trustee” signed by a Registrar or the Court which can be obtained from the Estate Registrar Office, 393 University Avenue, 10th floor.  

 

How long does CAMH keep Health Records? 

In accordance with CAMH’s retention policy, we retain client/patient records for 35 years.  

How do I submit my request? 

Requests can be made by email, fax or mail. 

Request Method

Details

Email

roi@camh.ca

Fax

416-979-6934

Mailing Address

Health Records - Release of Information Department
250 College St.
Ground Floor, Room G41
Toronto, Ontario
M5T 1R8

​Please Note: Our services are centralized at the College Street location and are responsible for releasing information from the entire hospital.   

Is there a fee or cost? 

An initial administrative fee and additional charges may apply. Please see the condensed fee schedule below for common requests.  

CAMH accepts payment via online money transfer, credit card, and cheque. Contact accounts.receivable@camh.ca for online payment information. Please submit cheques to: Centre for Addiction and Mental Health - Accounts Receivable Department 

Condensed fee schedule: 

Item

Description

Fee

Client/Patients and Lawyers

Administrative Fee - Making copies and providing photocopies or computer printouts of a record

$30.00 first 20 pages

$0.25/page thereafter

 

Electronic Copy

Administrative Fee - An electronic copy in the form of PDF file transferred through a secure file transfer

$30.00 flat rate

 

Insurance Companies and Consulting Firms

-

$160.00 first 20 pages
$1.00/page thereafter

Lawyers for Review Boards, CCB and ORB

-

$0.20/page

Additional fee of $125.00 if lawyer does not review records on site.  

Urgent Requests

Within 1-5 business days

Additional fee of $300.00 on top of scheduled fee

Please see the full fee schedule for more information. 

Location, Contact Information and Hours

Contact

Details

Location

Health Records – Release of Information Department
250 College St.
Ground Floor, Room G41
Toronto, Ontario
M5T 1R8

Phone

416-535-8501, ext. 32318

Email

roi@camh.ca – This email can only be used to submit request forms

Fax

416-979-6934

Hours

Monday-Friday 8am-5pm, excluding holidays

CAMH Switchboard 416-535-8501
CAMH General Information Toronto: 416-595-6111 Toll Free: 1-800-463-6273
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College St.
250 College St.
Toronto, ON
M5T 1R8
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