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Health Equity Centre for Addiction
and Mental Health

Diversity: Expectations and outcomes

You can expect...

Organizational Level

  • a policy on diversity
  • leadership from the board of trustees, including changes to the nominations process, training and new ways to ensure the organization is responsible and answerable
  • a three-year diversity action plan that includes training and development for everyone, review of policies and changes, data collection and building the best diversity practices in all areas: decision-making and leadership,
  • delivery of services, staff and employment, community partnerships and stakeholder relationships
    a communication plan involving public education materials in a variety of formats
  • a new CAMH policy on employment-related harassment and discrimination, which will be fully supported by trained staff
  • staff and the organization to follow all human rights laws and the CAMH policies on human rights

Program and service level

  • each program to take the responsibility to look at diversity needs, gaps and opportunities
    the Diversity Programs Office to provide ongoing support and expert capabilities
  • a Diversity Champions Team to be created of CAMH staff from all levels and sites, who will provide support and expert guidance

Staff level

  • a better understanding of how staff can ensure that CAMH is a welcoming and inclusive environment, free from harassment and discrimination
  • increased staff capabilities and skills to work with and provide services and programs for diverse communities
  • support and training on how to deal with difficult situations in the area of diversity in general and the area of program-specific topics
  • challenges and mistakes and many lessons learned throughout the diversity start-up process

Community level

  • increased contact and information-sharing with diverse communities to promote and ensure participation in diversity
  • ongoing support from inside and outside the organization to take the diversity plan forward by building on our best practices
  • a start-up process that includes all communities and ensures that CAMH respects diversity at all stages of the plan

Outcomes will be.....

Organizational Level

  • The process of putting the plan into action will be broad and inclusive to be sure that CAMH continues to practise diversity.
  • The diversity plan and practices will affect every part of CAMH, including the structures, systems, plans, behaviours and values of CAMH, and lead to greater staff and client satisfaction.
  • The efforts of all staff to promote diversity will be recognized, appreciated and validated.
  • Everyone who works at CAMH will have a respectful, positive working environment.
  • There may be an increase in human rights and harassment complaints at the beginning once people have greater awareness, more support systems, confidence, and so on, to take action.

Program and service level

  • Each program has the responsibility to review diversity needs, gaps and opportunities that are part of the annual diversity plan.
  • People will co-ordinate their efforts and work together on diversity, building stronger connections and improving communications, which will keep the diversity plan moving forward.
  • Providing clients with the right services, responding to their care needs and cultural differences and delivering the best quality of service lead to greater client satisfaction.

Staff level

  • The diversity plan will result in good staff support, understanding and commitment at all levels.
  • Staff will be able to find their own ways to make diversity part of their daily work activities.

Community level

  • Part of our diversity plan is to able to build fair and equal partnerships with diverse communities and respond to the diverse needs of all communities and stakeholders.
  • An ongoing learning process will involve sharing knowledge, skills and resources with other organizations to help the diversity work grow and improve.
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CAMH General Information Toronto: 416-595-6111 Toll Free: 1-800-463-6273
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