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This two-part video is designed to help anyone who deals with the public and faces disruptive behaviour such as threats, sexual harassment, destruction of property, assault or other behaviour that could pose a threat to personal safety.
Using realistic scenes, Part 1 explains how to identify triggers that could provoke disruptive behaviour.
Part 2 illustrates the techniques that can be used to prevent a situation from escalating, and also looks at the relationship between substance use and disruptive behaviour.
This is an informative training video for anyone working with the public.
- ISBN 978-0-88868-751-7 • 30 min. • DVD
- $49.95 $29.95 • released 1994 • product code PV195