Measuring our Performance: Accountability to our Clients and Families

At CAMH, we strive to continually find new and better ways to enhance patient-focused care, increase satisfaction and achieve even better clinical outcomes.

Accreditation Canada 2012: Exemplary Standing

Accreditation Canada is a not-for-profit, independent organization that provides health organizations with an external peer review to assess the quality of their services based on standards of excellence. Accreditation Canada is accredited by the International Society for Quality in Health Care and has been fostering quality in health services across Canada and internationally since 1958. On January 1, 2012, CAMH was Accredited with Exemplary Standing, the highest level of accreditation available.

Mental Health and Addictions Quality Initiative

As part of our commitment to enhance accountability and transparency to our communities, CAMH has come together with the mental health care hospitals in Ontario and launched the Mental Health and Addictions Quality Initiative. Through this initiative, hospitals developed standardized performance indicators to measure key areas including client complexity, client outcomes, client access, staff safety, human resources, fiscal responsibility and client safety.

Read the news release to learn more
Mental Health and Addictions Scorecard Q2 2011-2012 (Excel) - also available in PDF format

Quality Improvement Plan (QIP)

CAMH’s Quality Improvement Plan (QIP), is one tool that we are using to help us understand and improve our current performance in a variety of areas. It reflects the indicators from the Ontario Health Quality Council (OHQC) under the Excellent Care For All Act, 2010.

In addition to the QIP, CAMH has a Balanced Scorecard that captures key aspects of quality and safety that we are focusing on at CAMH.

Our QIP is focused on creating a positive client experience and delivering high quality health care. With this plan, everyone is able to very clearly see our targeted areas for improvement, chart our progress and monitor our accountability to our community, clients, families and staff. The core OHQC indicators that best apply to a specialty hospital like CAMH are reflected in our QIP.

The core indicators that best apply to a specialty hospital like CAMH are reflected in our QIP.

Performance-based executive compensation

At CAMH, the compensation plan for the executive leadership team (ELT) members includes an Incentive Payment Target (or “at risk” pay) of up to 25% of base salary for the CEO and up to 15% for all other ELT members. The purpose of this plan is to align ELT performance objectives and compensation with the attainment of CAMH’s strategic directions.

Of this “at risk” pay, 6.25% of the CEO’s pay and 3.75% of the Executive Leadership Team’s pay are linked to the indicators below, holding our executive accountable for the achievement of CAMH’s Quality Improvement Plan:

Improve provider hand hygiene compliance
Reduce use of mechanical restraints
Improve Medication Safety
Improve organization financial health
Reduce wait times in Emergency Department
Improve patient satisfaction with patient-centred care
Reduce ALC (alternate level of care) days

Balanced Scorecard

As an Academic Health Science Centre, CAMH has a Balanced Scorecard (PDF) that outlines a range of indicators consistent with our mission of providing excellent care, conducting research across the spectrum of brain science to social and epidemiologic research, providing education to health care professionals and scientists, and contributing to the healthcare system through our leadership role in the mental illness and addiction sector.

Tracking Infection Control

CAMH updates its infection rates online on a monthly basis. Here you can find information about our hospital-acquired infection rates.

Fiscal Accountability: Broader Public Sector Accountability Act Reporting Directives

Spending by hospital staff on travel, meals and hospitality are important areas of fiscal responsibility for CAMH, and our Expense Reimbursement and Business Travel Policy (PDF) reflects our accountability, transparency and compliance with the Broader Public Sector Accountability Act.

Executive Expenses

The travel, meals, and hospitality expenses for CAMH’s CEO/President, senior management team and board trustees from across the province are posted semi-annually after each reporting period on November 30 and May 31.

Client Experience Survey

CAMH helped design a pilot survey questionnaire for Accreditation Canada that would assess client experience with mental health and addiction services. The 75-item survey was administered at CAMH over a six-week period in 2010. As this was a pilot and the survey instrument is not yet validated, the results should be interpreted with caution. However, CAMH feels it is important to report these results transparently and learn from the feedback. You can download the Results Summary here (PDF).

Access to Information

The Freedom of Information and Protection of Privacy Act (FIPPA) gives members of the public the right to request access to CAMH records, other than health records. CAMH supports this increased public accountability and transparency.

In addition to following FIPPA, CAMH proactively makes information public while protecting privacy. Please visit our Proactive Disclosure page to see a list of information freely available on our website.
If you can't find what you are looking for and would like to make an access request, please visit our FIPPA page. You can also contact CAMH’s Information and Privacy Office at 416-595-6133.

Questions? Contact Public_Affairs@camh.net.